QUALITY MANAGEMENT SYSTEM

The Quality Management Unit of our Nova Oral and Dental Health Centre has been established in accordance with National and International Quality Standards and continues its activities within the scope of Quality Standards in Health and other relevant legislation.

Quality Management Unit;

-To ensure the coordination of the work carried out within the framework of Quality Standards in Health,

– To follow up the work towards organisational goals and objectives,

– Managing self-assessments,

– To manage the processes related to the Unwanted Event Notification System,

– To manage the processes related to risk management,

– To manage the studies for measuring patient and employee feedback surveys (such as survey applications, evaluation of survey results, improvement studies for survey results),

– To ensure the management of documents within the framework of Health Quality Standards,

– Managing processes for quality indicators,

– Participating as a member in the committees determined within the framework of Health Quality Standards is among our activities.

WHAT IS THE PATIENT EXPERIENCE?

Patient experience encompasses patients’ interactions with our centre, including the care they receive from doctors and health support staff in the clinic.

Patient satisfaction is that patients receive services in line with their wishes and are provided with services above their expectations. As Nova Oral and Dental Health Centre, our goal is to maintain the continuity of the diagnosis and treatment process in patients with minimal errors, as well as to ensure the satisfaction of patients and their relatives by meeting their emotional expectations. The reflection of patient experiences on patient satisfaction by improving patient experiences ensures that our clinic reaches the desired target in the quality of care and performance evaluation process.

In order to host our patients in a more comfortable and safe environment and to provide quality medical care, continuous interviews are conducted by the Patient Rights / Patient Services (General coordinator) Unit in order to share the feelings and thoughts of our patients and to evaluate their feedback, and the feedback received from the patients after these interviews provides the opportunity for improvement, as well as the opportunity to intervene in the needs of the patient on the spot.